Return Policy

Dear Customer,

Thank you for your business with Aeon Matrix. If you are not entirely satisfied with your purchase, we’re here to help.

For Customers in the United States

Return

  1. You have 30 calendar days to return an item from the date you received it
  2. To be eligible for a return, your item must be in the same condition as you received it, and must be packed in the original package
  3. Please contact support@aeonmatrix.com to receive a prepaid shipping label for your return

Refund

  1. Once we receive your item, we will inspect it and notify you that we have received your returned item
  2. We will charge 15% restocking fee if the item is not defective as customer stated or opened box including w/o original package and all of accessories
  3. We will immediately notify you on the status of your refund after inspecting the item
  4. Once your return is approved, we will initiate a refund to your credit card or the original method of payment

For International Customers Outside the United States

Return

  1. International customers are also covered by our return policy, but are responsible for the shipping costs. Unfortunately, we do not currently cover any generated shipping fees for international customers.
  2. You have 30 calendar days to return an item from the date you received it
  3. To be eligible for a return, your item must be in the same condition as you received it, and must be packed in the original package
  4. Please contact support@aeonmatrix.com to confirm the address of the nearby warehouse

Refund

  1. Once we receive your item, we will inspect it and notify you that we have received your returned item
  2.  We will charge 15% restocking fee if the item is not defective as customer stated or opened box including w/o original package and all of accessories
  3. We will immediately notify you on the status of your refund after inspecting the item
  4. Once your return is approved, we will initiate a refund to your credit card or the original method of payment

Should you have any further questions on how to return your item, please feel free to contact us at support@aeonmatrix.com.

Sincerely,

Aeon Matrix Team