Return Policy
Dear Customer,
Thank you for your business with Aeon Matrix. If you are not entirely satisfied with your purchase, we’re here to help.
Timeframe: You have 30 calendar days from the date of delivery to return an item.
For Customers in the United States
Return
Return Shipping: We offer free return shipping for customers within the United States, provided the item is unopened and remains in its original, sealed packaging.
How to Return: Please contact us at support@aeonmatrix.com to initiate your return. We will provide you with a prepaid shipping label.
Condition: The item must be returned in its original, unopened condition to qualify for free return shipping. If the item has been opened or installed, the customer is responsible for return shipping costs, and additional restocking fees may apply.
For International Customers Outside the United States
Return
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Return Shipping: International customers are responsible for all return shipping costs. We do not provide prepaid labels for international orders.
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How to Return: Please contact us at support@aeonmatrix.com to confirm the address of our nearest regional warehouse.
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Important: We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
All Customers
Refunds & Restocking Fees
Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
Restocking Fees: A 15% restocking fee will be deducted from your refund if:
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The item is returned in an opened box (seal broken).
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The item is missing original packaging, manuals, or accessories.
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The item is claimed to be defective but is found to be in working condition upon inspection.
Refund Payment: If your return is approved, we will initiate a refund to your credit card or original method of payment within 3 business days.
Should you have any further questions on how to return your item, please feel free to contact us at support@aeonmatrix.com.
Sincerely,
Aeon Matrix Team